Image présentant l'entreprise Partenamut pour le job Customer Care Agent Medexel

Customer Care Agent Medexel

  • Brussels
  • Telework partially allowed
  • Full-time
  • 1 to 5 years

Job description

Are you looking for an exciting job in the service and healthcare sector? Are you ready to work for a large company that puts people at the heart of everything it does? And do you want a fulfilling and flexible work environment? This job may be for you!

As a Customer Care Employee, you answer questions from policyholders about the terms and conditions of contract within the framework of group health insurance, reimbursements and procedures to be followed by phone, e-mail or simple letter. 

On a day-to-day basis:

  • You are the first point of contact for all questions related to the group health insurance contract

  • You analyze your customers requests and make sure to provide them with a complete response

  • You contribute to customer satisfaction through your communication


  • You like customer contact and are attentive to customer satisfaction

  • You enjoy learning new subjects and have an interest in the insurance or healthcare industry

  • You have an excellent command of French and Dutch (bilingualism, C1 or C2 level required)

  • You are result-oriented in order to be as efficient as possible

  • You are quality-oriented and transmit reliable information

  • You have an upper secondary school diploma with proven experience or a bachelor's degree or equivalent work experience

Why apply?

  • A full-time contract of indefinite duration with flexible hours and the possibility of telecommuting up to 3 days a week.

  • An exciting role with real prospects for the future in a fast-growing company.

  • In-depth training in the health insurance sector when you arrive and regular training throughout your career.

  • An attractive salary with numerous fringe benefits that can be adjusted to suit your needs.

  • Up to 46 days of leave per year.

  • Location : Brussels

Conduct of interviews

  • Telephone screening

  • Personality Questionnaire and Reasoning Tests

  • 1 interview with the recruiter and the business

  • Offer

  • Let's start!

About the company

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