Are you looking for an exciting job in the service and healthcare sector? Are you ready to work for a large company that puts people at the heart of everything it does? And do you want a fulfilling and flexible work environment? This job may be for you!
As a Customer Care Employee, you answer questions from policyholders about the terms and conditions of contract within the framework of group health insurance, reimbursements and procedures to be followed by phone, e-mail or simple letter.
On a day-to-day basis:
You are the first point of contact for all questions related to the group health insurance contract
You analyze your customers ' requests and make sure to provide them with a complete response
You contribute to customer satisfaction through your communication
You like customer contact and are attentive to customer satisfaction
You enjoy learning new subjects and have an interest in the insurance or healthcare industry
You have an excellent command of French and Dutch (bilingualism, C1 or C2 level required)
You are result-oriented in order to be as efficient as possible
You are quality-oriented and transmit reliable information
You have an upper secondary school diploma with proven experience or a bachelor's degree or equivalent work experience
A full-time contract of indefinite duration with flexible hours and the possibility of telecommuting up to 3 days a week.
An exciting role with real prospects for the future in a fast-growing company.
In-depth training in the health insurance sector when you arrive and regular training throughout your career.
An attractive salary with numerous fringe benefits that can be adjusted to suit your needs.
Up to 46 days of leave per year.
Location : Brussels
Conduct of interviews
Personality Questionnaire and Reasoning Tests
1 interview with the recruiter and the business