Image présentant l'entreprise Partenamut pour le job Customer Advisor

Customer Advisor (6 months renewable)

  • Brussels: Ixelles, Schaerbeek, Auderghem, Woluwé-St-Lambert
  • Telework partially allowed
  • Part-time
  • < 3 year(s)

Job description

As a Customer Advisor within the branch network, your mission is to welcome existing or potential customers to the branch , find solutions to their situation and support them in a personalized way in compliance with the charter and regulations. It is also a question of promoting the offer in order to retain customers and participate in the net increase of the portfolio.

On a daily basis: 

  • You actively contribute to the growth of the company by ensuring the acquisition and loyalty of customers by offering various products and/or services of the company.

  • You also participate in various sponsorship actions, promotional events, telephone sales, specific actions.

  • You welcome and establish contact with the customer and represent the image of the company.

  • You actively listen to and analyze the customer's request to understand and meet their needs(s) in terms of Health and Disability Insurance or redirect them to the appropriate services.

  • You will support customers/third parties/prospects in a personalized way, ensuring that you offer a quality service.

  • You will update the client's identification data , check their entire file and/or help them with their administrative procedures.

Profile

  • You have a Bachelor's degree and/or have a first experience in customer consulting.

  • You like to learn new subjects.

  • You love business goals and are able to carry out actions in this direction – any experience in a sales function is an asset.

  • You are fluent in French. English is an asset.

  • You are customer-oriented and have easy contact, face-to-face or by phone.

  • You are empathetic and a good listener.

  • You are resistant to stress.

  • You like to work in a team.

Why apply?

  • A full-time fixed-term contract. 

  • An exciting position with real future prospects in a fast-growing company.

  • In-depth training in the mutual insurance sector when you arrive and regular training throughout your career.

  • An attractive salary with many extra-legal benefits that can be adjusted according to your needs.

  • Up to 46 days of leave per year.

  • You are willing to work on the 8:30 a.m. to 4:45 p.m. schedule and once a week work early (8 a.m.) and late (6 p.m.). 

Conduct of interviews

  • Telephone screening

  • Personality questionnaire and reasoning tests

  • 1 interview with the recruiter and the business

  • Offer

  • Let's start!

About the company

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