Commercial Client Advisor - Business & Expat (6 months)

As a Commercial Customer Advisor - Business & Expat, you support B2B clients in the affiliation of their employees/customers, and you convert the leads brought by the various B&E channels into customers in order to contribute to the growth of the company and the loyalty of B2B/B2B2C/B2C customers.

On a day-to-day basis:

• You welcome, listen and analyse the prospect's requests according to their situation to understand what their needs are in terms of compulsory insurance and SMA products.

• You support the prospect and/or B2B customer in a personalized way by giving them information, instructions, documents/forms and answering all their questions/requests and/or redirecting them to the appropriate department(s).

•  You will accompany the B2B2C customer during the physical visits to our B2B customers in a personalized way by giving them information, instructions, documents/forms and by answering all their questions/requests and/or by redirecting them to the appropriate department(s).

• You advise and sell (face-to-face during office hours/by phone/by videocall/by email/in group presentations) new insurance products or services according to the needs of the prospect.

• You organise welcome sessions (Welcome to Belgium) by phone, email, videocall or face-to-face or in groups, to affiliate prospects (B2B2C) and actively participate in certain commercial actions (events, trade fairs, Welcome Days, etc.).

• You manage inbound calls.

• You follow up with prospects until they become direct customers with the prospect or B2B customer. You will send complete files internally in order to finalize the registrations.

• You report any malfunctions or improvement requests concerning B2B customers to the Account Manager.

• You hold a bachelor's degree (or equivalent by experience) with experience in this type of function.

• You have good oral and written communication skills in French and English, and Dutch is an asset.

• You are comfortable with the use of a CRM and IT tools (Outlook, Excell, etc.).

• You have strong communication skills and have a keen commercial sense.

• You are dynamic, empathetic, optimistic and enthusiastic.

• You have a sense of priorities as well as good organization.

• You are resistant to stress and you are not afraid to face changes.

• You know how to work independently but also as part of a team.

• Telephone screening

• Personality Questionnaire and Reasoning Tests

• 1 interview with the recruiter and the business

• Offer

• Let's start!