Gestionnaire indemnités

Your mission as a First Payment Team Benefits Manager is to carry out the procedures for the correct granting of replacement income and ensure follow-up throughout the period of work incapacity. You are the privileged  contact point between the various bodies and the client in order to gather the necessary information to verify the data inherent to the calculation of replacement income.

On a daily basis: 

• You analyze the client information sheets / employer or unemployment, the entire client file and supporting documents as well as the client's insurability.

• You encode all data related to the information sheets and the client file.

• You contact and inform clients, employers, unemployment offices or a third party in order to complete missing information and documents.

• You ensure and control the calculation of benefit amounts appropriate to the client's situation in accordance with current Health and Disability Insurance regulations.

• You proceed with payment and make the necessary adjustments to client benefits taking into account information received internally and externally.

• You initiate disputes or regularizations in client files based on information received internally or externally.

• You ensure contact with the client, provide detailed information and advise them regarding their various questions or needs through all communication channels.

• You hold at least a bachelor's degree or equivalent through experience

• You possess a strong customer orientation, demonstrating your ability to understand and respond to client needs while respecting current rules and procedures. 

• Your aptitude for teamwork is undeniable, fostering cohesion and openness to the ideas of others. 

• You have a keen sense of quality and are change-oriented, able to adapt quickly to sector developments. 

• Your analytical skills are sharp, allowing you to effectively process requests and rigorously follow procedures, while ensuring optimal customer service. 

• Your proactive attitude and commitment are the driving forces of your professional approach, contributing to customer satisfaction and team success in managing daily challenges.

• Knowledge of Dutch and/or English is an asset.

1. Telephone screening

2. Personality questionnaire and reasoning tests

3. Interview with the recruiter and the company

4. Let's go! 🚀

For us, diversity, inclusion and equal opportunities are important. Candidates are therefore selected based on their qualities and skills, without distinction of age, religion, origin, disability, sex or gender.

Do you have a disability, a learning disorder or an illness, and wish to benefit from reasonable accommodations as part of the selection procedure? Mention it in your application. Conditions will be adapted as best as possible so that you can present yourself under the best circumstances.