A bilingual FR/NL Call Center Agent (m/f/x)

The Brussels Interhospital Evolving Structure (Hôpitaux Iris Sud), CHU Saint-Pierre, and the Brussels University Hospital (H.U.B) are part of a strategic grouping project for public and university hospitals in Brussels, supported by a favorable opinion from the medical councils. This dynamic strengthens collaboration between teams while consolidating the stability of our institutions and supporting their evolution toward an increasingly integrated and cohesive care offering. It constitutes a genuine opportunity to join a stimulating environment driven by strong values of public service, clinical and academic excellence.

The Hôpitaux IRIS Sud are looking for,

For the Appointment Center located at the Baron Lambert site in Etterbeek,

A bilingual FR/NL Call Center Agent (m/f/x)

Under a fixed-term contract on a half-time basis (50%)

 About Hôpitaux Iris Sud (HIS)

Our hospitals comprise 4 sites: Etterbeek-Baron Lambert (Etterbeek), Joseph Bracops (Anderlecht), Etterbeek-Ixelles (Ixelles), and Molière Longchamp (Forest). Our public healthcare institutions stand out for their benevolence and staff respect toward every patient.

Why we are recruiting

The Appointment Center plays a key role in managing consultations for our patients. As a Call Center Agent, you will be the first point of contact, ensuring a smooth and pleasant experience for every patient who calls us. With a team of 22 colleagues, we are looking to strengthen our service at the Baron Lambert site to continue offering optimal care.

What the job involves

As a Call Center Agent for the appointment center, your missions will include:

• Managing inbound and outbound calls in French and Dutch, respecting response times, effectively analyzing requests, and adhering to internal procedures
• Scheduling, canceling, or modifying patient appointments by telephone
• Processing appointment requests received via the internet

Your manager, your team, and your environment

• You will be supervised by Cica Tinouade, Appointment Center Manager
• You will join a supportive team of 22 colleagues
• Your workspace will be in an open space at the Baron Lambert site in Etterbeek

What you will love about this role

• Working hours from Monday to Friday between 8 a.m. and 6 p.m., with working days to be agreed upon according to your availability and the department's needs.
• Training provided: Training is scheduled to familiarize you with our tools and processes
• Team spirit: You are joining a mutual-aid team where collaboration is at the heart of relationships
• Service above all: Here, no high-pressure sales; your role is focused on patient service
• Medical framework: You contribute directly to patient well-being
• Diversity of interactions: You interact with patients from all walks of life, making every day unique and rewarding

Let's talk about you

Your experience and knowledge

• You ideally have initial call center experience and/or experience in the reception of a healthcare institution (medical center, polyclinic, hospital, etc.)
• You have a very good knowledge of Dutch: You are able to understand the patient's need

Your skills

• Knowledge of medical terminology: You understand and efficiently process patient requests thanks to your knowledge of medical terms.
• Service orientation: You have an innate sense of hospitality and are oriented towards "patient service"
• Autonomy and collaboration: You work independently while appreciating collaboration within a team
• Listening and communication skills: You are able to meet patient needs with empathy
• Stress management: You are able to keep your calm, even in the most demanding situations
• Confidentiality: You act with discretion while respecting information confidentiality
• Adaptability: You are able to analyze and use the information received to optimize appointment follow-up

What we offer you:

A 6-month fixed-term contract on a half-time basis (19h / 50%)

A series of benefits related to well-being at work:

• A personalized onboarding path;
• A training program that will support you throughout your career;
• A possibility of mobility within the IRIS network;
• A friendly working atmosphere and a balance between private and professional life;
• The organization of team buildings;
• Services ensuring the quality of life at work (organization of massages and light therapy sessions during working hours, etc.);
• The opportunity to join a hospital labeled "Eco-Dynamic Enterprise", a major recognition of our commitment to quality care and sustainable practices

A whole series of extra-legal benefits:

• An annual bonus and an attractiveness bonus;
• A collective social service that offers a whole series of benefits (various bonuses, discounts via benefits at work, attractively priced holiday stays, etc.) and other benefits with our partners.
• Preferential rates in all hospitals of the IRIS network (for you, your spouse, your ascendants, and dependents in your care);
• Meal vouchers with a value of 7.30 †uros;
• A 100% contribution to public transport costs for STIB, 80% for SNCB, TEC, and DE LIJN, and/or a bicycle allowance of 0.36 †/km.
• Language bonus of 150 † gross per month, applicable after obtaining the article 10 or 12 language certificate from travaillerpour.be, you will have the opportunity to take free Dutch classes during your working hours;
• 24 days of statutory leave and 5 days of extra-statutory leave (+ circumstantial leave);
• A pension scheme via group insurance;

Remuneration based on indexed scales applied with recognition of seniority relevant to the function:

• Min: †1,280.35 gross
• Max: †1,938.15 gross

Want to join us?

If you recognize yourself in this description and wish to join a committed and dynamic team, then apply without further delay by filling out our online application form before October 21, 2026: www.his-izz.be

For any additional information, contact Mrs. Cica TINOUADE, Appointment Center Manager, at 02/739.85.11.

For any other questions, do not hesitate to contact me at 02/739 84.66

Looking forward to hearing from you,

See you very soon!

Bilal EL YAHIAOUI

Only applications sent via our website will be taken into account.

The use of the masculine gender in this job offer is a convention aimed at readability of its content. This implies no gender discrimination regarding the processing of our applications. At Hôpitaux Iris Sud, we welcome and encourage all applications without discrimination related to age, disability, gender, origin, religion, or sexual orientation."