Relationship Manager

Do you want to make a difference and contribute to the creation of a better world? Do you want to develop your skills and knowledge, while translating your ideals into practice? Join us, we are at the forefront of ethical banking and global impact investing and we need people like you to make a difference.

We believe that money can help make the world a better place. Our organization was founded on this belief. Our mission is to create a society that preserves and promotes the quality of life of all its members by placing human dignity at the centre of its concerns.

Today, we are looking for a Relationship Manager (M/F/X) to manage our portfolio of mortgage clients.

👉 How will you make a difference

You are responsible for a portfolio of individual customers, who have chosen Triodos for their mortgage loan.

• You detect business opportunities for savings and investments in the portfolio of customers who have a mortgage with Triodos, and turn them into sales. In this way, you contribute to the further expansion of Triodos Bank in the Belgian market.

• You maintain a good relationship with customers who have a mortgage with Triodos, understand their specific needs and advise them when they apply for a change to their current loan, thanks to your mortgage expertise and holistic approach. You then submit these requests to the competent authorities.

• You will regularly analyse the mortgage portfolio and the mortgage market, identify possible risks and, if necessary, implement remediation plans (revision of the "Sector Risk Analysis").

• You are also responsible for serving a selection of clients, often the most complex cases (late repayment, forbearance, default), to ask them to regularize their situation and, if necessary, to set up a recovery strategy, in consultation with the back-office activity provider.

• You manage relationships with internal stakeholders, in particular with the Product and Process management and Marketing departments, to support your efforts to sell savings and investment products.

• You will manage relations with internal ( mainly Credit Risk and Internal Audit) and external (auditor and regulators) control bodies.

Your unique potential and values are most important to us. We are looking for people who think globally, always aware of their impact on society, the environment and the economy.

To succeed in this position:

• You are fluent in French or Dutch and have a good knowledge of the other national language and English.

• You have at least a bachelor's degree

• Experience (min 3 years) in Relationship management, preferably in the field of mortgage loans.

• You are customer-oriented, have excellent communication skills and enjoy working in a team.

• You have a great analytical capacity, you work with precision and you have excellent execution skills.

• You dare to formulate opinions and you are able to support them.

• You adhere to Triodos Bank's values and mission.

• Finally, you appreciate the importance of an inclusive and diverse workplace.

If you want to make a difference, please join the Triodos community by applying.

Everyone is welcome to join us. Our culture is based on values that aim to benefit both society and each of its members. We are committed to equity and diversity and value everyone's perspective. We strive to create an environment in which all employees and our wider community can feel safe and included.

We also don't want to miss out on candidates who think they don't fit the job description exactly, so if this position sounds interesting to you and you think you can add value to it, don't hesitate to send us your CV and cover letter!