Business Analyst

The Information Systems Directorate (DSI) is responsible for the development, evolution, and technological maintenance of our cooperative. One of the departments within the directorate is the Product department. It ensures the highest possible quality of Smart's IT product by developing a thorough understanding of the functionalities, use, and strategic ambitions it must meet.  

To support its activities, the DSI is looking for a Business Analyst (m/f/x).   

Job Description 

You report directly to the Director of Information Systems. As a member of a seven-person team, you act as the connecting link between the business needs of the company and the IT solutions. Your role consists of understanding problems, clarifying user needs, and translating them into clear functional specifications. You contribute to the development of tailored solutions and the continuous improvement of processes and practices within Smart. 

Your tasks include: 

• Understanding the needs of members and internal teams and analyzing problems, identifying the impact on processes, data, business rules, and applications; 

• Formally establishing functional requirements by mapping current and envisioned processes and converting business needs into structured, measurable elements: business rules, use cases, user stories, and acceptance criteria;  

• Developing and realizing solutions by organizing and leading workshops to define, analyze, and clarify needs, and promoting collaboration and communication between the rest of the company and the IT teams (development, test, data, architecture and infrastructure, project managers); 

• Promoting the quality and implementation of solutions by proposing well-considered choices, participating in the functional validation of solutions with stakeholders, and contributing to user documentation and knowledge transfer; 

• Improving processes and sharing good practices by drafting documentation on analyses, methods, and models, and identifying avenues to simplify, streamline, and continuously improve those processes; 

• Occasionally welcoming and directing the public in the cooperative's premises. 

• You have at least 5 years of experience in a similar role; 

• Experience in back-office processes such as HR, finance, billing, or expense management is an asset; 

• You hold a bachelor's or master's degree or possess equivalent professional experience; 

• You have an excellent command of French (C1 level) and a passive knowledge of English. 

• You have in-depth knowledge of modeling (UML, BPMN) and a good understanding of the Agile methodology. Knowledge of Jira and Confluence is a plus; 

• You are proficient in computer tools such as Word, Excel, and PowerPoint, as well as Microsoft Office 365 applications;  

• Personal qualities: strong analytical mindset, good communication, rephrasing, and simplification skills, ability to work independently, attention to detail, organizational skills, high adaptability, team spirit, curiosity, and assertiveness.

Job Requirements 

You will primarily perform this role on a computer in an office environment. It requires sustained concentration. In addition, you will be asked to analyze and solve problems, as well as manage multiple requests or projects simultaneously. You will also be required to regularly interact with various people, both technical and non-technical, orally and in writing. Depending on the role, occasional meetings and travel or interventions in other Smart offices are possible. 

The recruitment procedure is as follows: psychotechnical tests followed by an interview. Candidates who successfully pass the interview will be asked to present a case study.