Image présentant l'entreprise Partenamut pour le job Manager Process Management

Manager Process Management

  • Brussels
  • Telework partially allowed
  • Full-time
  • 5 to 8 years

Job description

As Manager of the "Process Management" Center of Expertise, you must ensure that you optimize the performance of the processes (Operational – Technological) in collaboration with your stakeholders for better customer satisfaction, through 5 axes: 

  •  Make documented business processes accessible to all;  

  • Implement a "Performance Management" methodology and deploy it in collaboration with your stakeholders

  • Establish foundations for collaboration , process robustness (operational – Datas – Digital and product management)

  • Ensure the dynamic of continuous process improvement in accordance with the Agile strategy

  • Implement the " New Product/Process Introduction " process within Partenamut

On a day-to-day basis: 

  • You manage a team of 10 employees by defining/allocating the roles and responsibilities of the employees

  • You will be responsible for providing an efficient organization to integrate the mission of the center of expertise.

  • Your mission will be to define the Process Management foundations for relevant management of the operational performance of processes and to prevent risks.

  • You will have to define the basis of an end-to-end continuous improvement dynamic for the management of operational processes in accordance with Partenamut's strategic vision

  • You will be responsible for laying the groundwork for an analytical approach to process management.

  • You will aim to define a strategic vision "Operational Excellence" including the Operating Model, the Maturity Model and the Organizational Design.


  • You have at least 5 years of experience in the process management methodology within a service company.

  • You have excellent communication skills, diplomacy and adaptability.

  • You have an advanced knowledge of Lean management.

  • You have an analytical mind that helps you, among other things, to improve processes in a service environment.

  • You are open to change and novelty, looking for inspiration to improve our processes.

  • You have at least 5 years of experience in team management and are therefore able to federate, coach, motivate, reassure, and support your employees.

  • You have a long-term strategic vision that allows you to actively participate in the development of the company's strategy and are able to translate the strategy into concrete action plans.

  • You are results-oriented and performance-oriented. KPIs hold no secrets for you and you excel at monitoring and mastering them.

  • Advanced knowledge of project and change management (Agile) is an undeniable asset.

Why apply?

  • A full-time contract of indefinite duration with flexible hours and the possibility of telecommuting up to 3 days a week.

  • An exciting role with real prospects for the future in a fast-growing company.

  • In-depth training in the health insurance sector when you arrive and regular training throughout your career.

  • An attractive salary with numerous fringe benefits that can be adjusted to suit your needs.

  • Up to 46 days of leave per year.

  • Location : Brussels

Conduct of interviews

  • Telephone Screening

  • Personality Questionnaire and Reasoning Tests

  • 1 interview with the recruiter and the company

  • Offer

  • Here we go!

About the company

Partenamut - image n°1 - Meet My Job
Partenamut - image n°2 - Meet My Job
Partenamut - image n°3 - Meet My Job
Partenamut - image n°4 - Meet My Job
Partenamut - image n°5 - Meet My Job
Partenamut - image n°6 - Meet My Job
Partenamut - image n°7 - Meet My Job
Partenamut - image n°8 - Meet My Job
Partenamut - image n°9 - Meet My Job
Partenamut - image n°10 - Meet My Job
Partenamut - image n°11 - Meet My Job
View Gallery

All their jobs

Are you a company or an association and want to be present on the Meet My Job recruitment platform?