Manager Process Management

As Manager of the "Process Management" Center of Expertise, you must ensure that you optimize the performance of the processes (Operational – Technological) in collaboration with your stakeholders for better customer satisfaction, through 5 axes: 

•  Make documented business processes accessible to all;  

• Implement a "Performance Management" methodology and deploy it in collaboration with your stakeholders

• Establish foundations for collaboration , process robustness (operational – Datas – Digital and product management)

• Ensure the dynamic of continuous process improvement in accordance with the Agile strategy

• Implement the " New Product/Process Introduction " process within Partenamut

On a day-to-day basis: 

• You manage a team of 10 employees by defining/allocating the roles and responsibilities of the employees

• You will be responsible for providing an efficient organization to integrate the mission of the center of expertise.

• Your mission will be to define the Process Management foundations for relevant management of the operational performance of processes and to prevent risks.

• You will have to define the basis of an end-to-end continuous improvement dynamic for the management of operational processes in accordance with Partenamut's strategic vision

• You will be responsible for laying the groundwork for an analytical approach to process management.

• You will aim to define a strategic vision "Operational Excellence" including the Operating Model, the Maturity Model and the Organizational Design.

• You have at least 5 years of experience in the process management methodology within a service company.

• You have excellent communication skills, diplomacy and adaptability.

• You have an advanced knowledge of Lean management.

• You have an analytical mind that helps you, among other things, to improve processes in a service environment.

• You are open to change and novelty, looking for inspiration to improve our processes.

• You have at least 5 years of experience in team management and are therefore able to federate, coach, motivate, reassure, and support your employees.

• You have a long-term strategic vision that allows you to actively participate in the development of the company's strategy and are able to translate the strategy into concrete action plans.

• You are results-oriented and performance-oriented. KPIs hold no secrets for you and you excel at monitoring and mastering them.

• Advanced knowledge of project and change management (Agile) is an undeniable asset.

• Telephone Screening

• Personality Questionnaire and Reasoning Tests

• 1 interview with the recruiter and the company

• Offer

• Here we go!