Customer Care Agent Medexel

Fixed-term

Brussels

Job description

As a Customer Care Associate, you answer policyholders' questions about the terms and conditions of group health insurance contracts, reimbursements and procedures by phone, e-mail or simple post.

👉 On a daily basis:

You are the first point of contact for all questions relating to the group health insurance contract.
You answer incoming calls (90% of your time) in compliance with quality and productivity criteria. 📞
You analyze your customers ' requests and make sure to provide them with a complete response.
You will contribute to customer satisfaction through your communication and are attentive to offering a personalized service by responding to customer demand. ⭐

Profile

You like customer contact and are attentive to customer satisfaction. 👌
You enjoy learning new subjects and have an interest in the insurance or healthcare industry.
You have an excellent command of French and Dutch (bilingualism required, C1 or C2 level required).
You are result-oriented in order to be as efficient as possible.
You are quality-oriented and provide reliable information.
You have an upper secondary school diploma with proven experience or a baccalaureate or equivalent professional experience.

Why apply?

A full-time, fixed-term contract of 6 months with flexible hours and the possibility of teleworking up to 3 days a week. 📆
An exciting position with real future prospects in a fast-growing company.
In-depth training in the mutual insurance sector when you arrive and regular training throughout your career.
An attractive salary with many extra-legal benefits that can be adjusted according to your needs.
Up to 46 days of leave per year.
Place of work : Brussels

Conduct of interviews

Phone Screening
Personality questionnaire and reasoning tests
Interview with the recruiter and the company
Let's get started! 🚀

Diversity, inclusion and equal opportunities are important to us. Applicants are therefore selected on the basis of their qualities and skills, without distinction as to age, religion, origin, disability, sex or gender.

If you have a disability, learning difficulty or illness and would like to benefit from reasonable accommodation as part of the selection procedure, please mention this on your application. Just say so in your application. The conditions will be adapted as best we can so that you can apply in the best possible circumstances.