Quality Assurance Officer – KYC & Financial Crime

How you will make a difference

You will help us "finance change to change finance" by developing, improving, implementing and executing our KYC & Financial Crime Quality Assurance Framework. For this team, we are looking for an individual who will carry out their activities mainly for our office in Belgium, among others.

In this role, you:

• Independently perform quality assurance activities covering all financial crime processes, with a focus on Know Your Customer (KC), sanctions, customer activity monitoring, and fraud.

• Identify, on a risk basis, instances of non-compliance with KYC policies and procedures and report these deviations escalating issues as necessary.

• Engage regularly with the local KYC & FC business unit to constructively share cases, dilemmas and knowledge.

• Ensure that findings are communicated in a benevolent manner, taking into account development needs, and that they are communicated to all relevant stakeholders, such as KYC & FC business units and Compliance.

• Contribute to proposals for improvements to existing processes and policies to ensure Triodos Bank remains compliant with legal and regulatory requirements, and identify gaps in non-compliance where necessary.

• Perform delegated activities to support the identification and assessment of risks and issues.

• Support the team leader in the collection, preparation, analysis and finalisation of reports for the relevant risk bodies and committees, with a focus on topics of specific interest to the Belgian sector.

Your unique potential and values are the most important to us. We are looking for people who are self-aware, able to think holistically, always aware of their impact on society, the environment and the economy.

To be successful in this role, you must have:

• A bachelor's or master's degree, preferably in law, criminology, business economics or equivalent experience.

• In-depth knowledge and significant experience in KYC and financial crime.

• Experience in training, coaching and feedback, with a track record of improving quality standards in an operational environment.

• A good ability to collect and use management information.

• An ACAMS (or similar) qualification related to financial crime, or the willingness to obtain it within the first 12 months of the position.

• A passion for fighting crime and a strong sense of customer service.

• Excellent oral and written communication skills.

• Fluency in French is preferred, in addition to Dutch.

• Excellent command of English.

• A demonstrable affinity with Triodos Bank's mission and values.

If you want to make a difference, don't hesitate to apply for this position. Although this is a position attached to the head office, working at our Belgian site is an option.

Everyone is welcome at our place. Our culture is based on values that put both society and the individual at the center. We are committed to equality and diversity and value everyone's perspective. We strive to create an environment where all our employees and our wider community feel safe and involved.

Deadline to send your cover letter: August 10, 2026

If you are interested in this position but still have questions, please contact us: Emmelie.vanDam@triodos.com