Intercultural Mediator (M/F/X)

Bridge cultures to improve the care pathway. 
Join us as an intercultural mediator and help strengthen understanding, trust, and quality of care every day.

At the heart of the care pathway, you facilitate communication between Arabic-speaking patients and French-speaking healthcare professionals. Through your intervention, you foster a better mutual understanding of each person's situations, expectations, and cultural realities.

Your role involves in particular:

• providing interpretation between patients and healthcare professionals during consultations, hospital stays, or via videoconference;
• facilitating exchanges and supporting patients as well as care teams in their mutual understanding;
• identifying and clarifying cultural or linguistic aspects likely to influence care management;
• supporting patients and professionals in understanding their respective roles;
  intervening in situations of misunderstandings or tensions related to care;
• raising awareness among hospital teams about the cultural realities of the Middle East;
• participating in the development of the intercultural mediation project via videoconference in collaboration with the social service.
  
  

Would you like to put your language and intercultural skills at the service of facilitated dialogue between patients and healthcare professionals?

Join us and contribute to care management that is ever more attentive to everyone's needs.

Required qualifications and experience

• You hold a higher secondary education diploma supplemented by a recognized certificate in intercultural mediation, or a bachelor's/master's degree in social work, paramedical field, nursing, midwifery, or interpretation.
• You have several years of experience in a hospital environment or a primary care structure.
• You have a strong command of spoken and written French as well as spoken Arabic (minimum B2 level).
• You have basic knowledge of medical terminology and social interpretation.

Essential skills

• You facilitate communication between patients and healthcare professionals while taking linguistic and cultural dimensions into account.
• You are able to manage misunderstandings, cultural differences, and tense situations with listening skills, empathy, and professionalism.
• You enjoy working in a multidisciplinary team and adopt a stance based on respect, neutrality, and deontology.
• You are curious, adaptable, and committed to a process of continuous learning.

Additional assets

• Experience in intercultural mediation in a hospital environment.
• Significant knowledge of the Middle East (personal, associative, or professional background).
• Proficiency in a third language.