Encode the claims of the insured, within the agreed processing times, according to the terms of the Plan, and this based on the available procedures.
Encode claims using the correct rate codes and provide enough detail to make them clear to both the insured and colleagues.
You ensure that the claims are filled out correctly and contact the insured or third parties in the event of missing information or to provide important information.
Respond to complex emails from policyholders, departments, staff, or agents regarding pricing.
Support colleagues in dealing with complex pricing issues.
Report any complaints or shortcomings in procedures to your manager, and make suggestions for improving certain processes.
The ideal Case Manager will:
at least the CESS (Certificate of Upper Secondary Education).
a first experience in administrative management or file management.
an excellent command of French AND Dutch.
Good retail orientation and analytical skills.
Good team spirit and excellent organization.
A full-time, fixed-term contract of 6 months with flexible hours and the possibility of telecommuting up to 3 days a week.
An exciting role in a fast-growing company.
In-depth training in the health insurance sector upon your arrival and regular training.
An attractive salary with numerous fringe benefits
Up to 46 days of leave per year.
Location : Brussels
Conduct of interviews
Personality Questionnaire and Reasoning Tests
1 interview with the recruiter and the business