Image présentant l'entreprise Partenamut pour le job Customer Care Agent (Brussels or Mons or Liège)

Customer Care Agent (Brussels or Mons or Liège)

  • Brussels
  • Telework partially allowed
  • Full-time
  • < 10 year(s)

Job description

As a Customer Care Agent in the Service Center, you will handle questions and/or problems from existing or potential customers by telephone and e-mail and promote the health insurance company's offer.

Everyday life: https://www.youtube.com/watch?v=_HarfQsasmM

  • You are the point of contact for customers (existing or potential).

  • You answer incoming calls in compliance with the quality and productivity criteria of the "Service Center" in order to support and/or reassure them.

  • You analyze customer requests based on their file and needs.

  • You are proactive during contacts and you are attentive to offer a personalized service by responding to customer requests.

  • You guide the customer through the various internal and external digital channels (chatlive, MypPartenamut, website,...) and help them become autonomous.

  • You will promote the mutual fund's offer in collaboration with the sales departments.

  • You make sure to complete and update the customer's data. If necessary, you transfer the file for in-depth management to the dedicated services.

  • Contacts are mainly made by phone (85% of the time) and an evolution towards the "email" and "chatlive" channels is possible as soon as the necessary skills are mastered.

Profile

  • You hold at least a CESS and have valuable experience in a similar function (Service Center, Call Center, Customer Care, Customer Service, Customer Advisor, etc.).

  • You communicate fluently orally and in writing in impeccable French.

  • You have a good knowledge of Dutch and/or English.

  • You are proactive, dynamic and customer-oriented. 

  • Learning a complex subject doesn't scare you and you're motivated by that perspective.

  • You enjoy working in a team in a quality work environment.

  • You enjoy satisfying the client's needs, achieving the goals set for you and are resistant to stress.

  • You have an affinity for digital.

Why apply?

  • A full-time contract of indefinite duration with flexible hours and the possibility of telecommuting up to 3 days a week.

  • The start date will be April 2024.

  • Office hours: 8 a.m. to 5 p.m. from Monday to Friday.

  • An exciting role with real prospects for the future in a fast-growing company.

  • In-depth training in the health insurance sector when you arrive and regular training throughout your career.

  • An attractive salary with numerous fringe benefits that can be adjusted to suit your needs.

  • Up to 40 days of leave per year.

Conduct of interviews

  • Telephone screening

  • Personality Questionnaire and Reasoning Tests

  • 1 interview with the recruiter and the business

  • Offer

  • Let's start!

About the company

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