Customer Care Agent

As a Customer Care Agent in the Service Center, you will deal with questions and/or problems from existing or potential customers and promote the offer of our health insurance fund, mainly by telephone and more occasionally by e-mail. 

👉 On a daily basis:  

• You are the point of contact for customers (existing or potential).

• You answer incoming calls in compliance with quality criteria (both in terms of the content of the answers and in terms of relationships) by accompanying and reassuring customers; this is in order to contribute effectively to the proper functioning of the Service Center.

• You analyze customer requests according to their file and their needs.

• You are proactive during contacts and you are attentive to offering a personalized service by responding to customer requests.

• You guide the customer through the various internal and external digital channels (MyPartenamut account, mobile application, website) and help them become autonomous.

• You will promote and advise on the mutual insurance company's offer in collaboration with the sales departments.

• You make sure to complete and update the customer's data. If necessary, you transfer the file for in-depth management to the dedicated services.

• Contacts are mainly made by phone (85% of the time) and it is possible to move to the "email" channel as soon as the necessary skills are mastered.

Your profile as a Customer Care Agent:

• You hold at least a CESS and have valuable experience in a similar position (Service Center, Call Center, Customer Care, Customer Service, Customer Advisor, etc.).

• You communicate easily orally and in writing in impeccable French.

• A good knowledge of Dutch and/or English is a real asset.  

• You are proactive, dynamic and customer-oriented. 

• You are motivated by the prospect of entering a comprehensive training plan with a complex subject.

• You like to work in a team in a quality work environment.

• You enjoy satisfying the customer's needs, achieving the goals set for you and are resistant to stress.

• You have an affinity for digital.

1. Phone Screening

2. Personality questionnaire and reasoning tests

3. Interview with the recruiter and the company

4. Here we go! 🚀