Claims Manager (6-month fixed-term contract)

Your responsibilities:

As an Allowance Manager, you will take the necessary steps to ensure that the replacement income is correctly granted and will ensure follow-up throughout the period of incapacity for work. You are the main point of contact between the various authorities and the customer in order to gather the information necessary for the verification of the data inherent in the calculation of the replacement income.

On a daily basis: 

• You will analyse the client/employer or unemployment information sheets, the entire client file and the supporting documents as well as the client's insurability.

• You encode all the data related to the information sheets and the client file.

• You contact and inform customers, employers, the unemployed or a third party in order to complete the missing information and documents.

• You ensure and control the calculation of the amounts of compensation appropriate to the client's situation in accordance with the regulations of the Health and Disability Insurance in force.

• You will make the payment and make the necessary adjustments to the customer allowances, taking into account the information received internally and externally.

• You initiate litigation or regularization in customer files based on information received internally or externally.

• You will liaise with the customer, provide them with detailed information and advise them on their various questions or needs through all communication channels.

Your strengths:

Your profile as an Allowances Manager : 

• You hold at least a CESS and have at least 2 years of experience in case management and customer contact.

• You like to learn and quickly assimilate new subjects .

• You like numbers and you have a good ability to analyze and synthesize.

• You are customer and result oriented and have an eye for detail.

• You work autonomously while following the procedures and limits set by legislation.

• You have good adaptability to deal with changes in procedures related to legislation, organization and work structure.

• You like teamwork.

1. Phone Screening

2. Personality questionnaire and reasoning tests

3. Interview with the recruiter and the company

4. Let's get started! 🚀