IT Service Desk Expert

Partenamut

Brussels
Telework partially allowed
Permanent
5 to 8 years
2h ago

IT Service Desk Expert

Permanent

Brussels

Job description

As an IT Service Desk Expert (L3), you are the technical point of contact for complex and critical incidents. You will intervene on issues requiring in-depth expertise, ensure the resolution of major incidents and contribute to the stability and evolution of the IT environment.

Your objective is to guarantee continuity of service and provide sustainable solutions to advanced technical issues.
On a daily basis :

You take charge of complex incidents escalated by the L2.
You will perform in-depth technical analyses to quickly identify the origin of critical issues.
You resolve high-impact incidents (P1/P2) and ensure operational stability.
You document your analyses and resolutions in a comprehensive and structured way.
You will intervene as an expert during major incidents and participate in technical bridges.
You provide stakeholders with the technical analysis necessary for decision-making.
You identify recurring root causes and propose corrective or preventive measures.
You contribute to Problem Management analyses and participate in Post Incident Reviews (PIRs).
You will support the L1 and L2 teams in their skills development on technical issues.
You will participate in technical projects and architecture decisions to strengthen our IT environment.

Profile

Your strengths:

Your profile as an IT Service Desk Expert (L3):

You have a bachelor's or master's degree in computer science or equivalent.
You have 5 to 8 years of experience in IT support or systems administration.
You have proven experience in the management of critical incidents.
You are proficient in Windows Server and/or advanced Linux environments.
You have expertise in Active Directory (architecture, GPO, replication).
You are proficient in virtualization (VMware, Hyper-V) and backup/DRP environments.
You have strong network skills (DNS, DHCP, VPN, firewall, routing).
You are familiar with cloud environments (Azure, AWS) and advanced Microsoft 365.
You are able to analyze application logs, interpret SQL or interact with complex application environments.
You demonstrate technical leadership, a strong analytical mind and clear communication, even in critical situations.

Why apply?

Our offer:

A full-time contract for an indefinite period with flexible hours and the possibility of teleworking up to 3 days a week.
An exciting position with real future prospects in a fast-growing company.
In-depth training in the mutual insurance sector when you arrive and regular training throughout your career.
An attractive salary with many extra-legal benefits that can be adjusted according to your needs.
Up to 46 days of leave per year.
Place of work : Brussels.

Conduct of interviews

Phone Screening
Personality questionnaire and reasoning tests
Interview with the recruiter and the company
Let's get started! 🚀

Diversity, inclusion and equal opportunities are important to us. Applicants are therefore selected on the basis of their qualities and skills, without distinction as to age, religion, origin, disability, sex or gender.

If you have a disability, learning difficulty or illness and would like to benefit from reasonable accommodation as part of the selection procedure, please mention this on your application. Just say so in your application. The conditions will be adapted as best we can so that you can apply in the best possible circumstances.