Senior Account Manager (m/f/x)

Within our organization, the finance department is made up of three departments; the accounting department, management control and customer service/collection.

Smart wants to strengthen its Finance Department and is looking for a Senior Account Manager (m/f/x).

👉 Within the collection/customer service department and under the responsibility of the Chief Financial Officer, your main missions will be to:

• Energize, optimize and organize customer service

• Cultivate a relationship of trust and service with customers 🤝

• Ensure the rigorous follow-up of customer payments to ensure timely settlement and efficient collection of receivables.

• Provide support and referral to other customer relationship managers

• Ensure the administrative and organizational management of the service, as well as customer follow-up, while maintaining constructive communication and a positive image of Smart

• You have 5 years' proven experience in customer relations

• You have significant experience in the management of litigation cases (legal proceedings, payment orders, etc.) as well as in the implementation of post-litigation actions (enforcement monitoring, coercive measures, etc.). 📝

• You have a basic knowledge of accounting and finance (invoicing, VAT in particular)

  • Knowledge of how the cooperative model works is a plus

• You have a perfect command of French or Dutch, and you have a good knowledge of the other national language as well as English. The linguistic diversity within the team allows us to respond effectively to the needs of our customers in the 3 languages.

• You demonstrate a good knowledge of the practices, rules and challenges of customer relations

• You have good writing skills, telephone fluency and good elocution 😊

• You have the ability to interpret, monitor and implement procedures, while adopting a constructive critical posture with a view to improving them.

• You know how to negotiate

• You are proficient in communication tools: phone, email, mail and MS office and Excel tools

👌 You can demonstrate in all situations :

• analytical skills, interpersonal skills, a sense of diplomacy, empathy, assertiveness and active 🧡 listening

• strength of conviction and persuasion in interviews and in difficult, even conflictual situations

• team spirit and proactivity

• You are solution-oriented

1. A pre-screening by phone or via teams with our recruitment team

2. An interview in our offices with our recruiter followed by a business case

3. A second interview in our offices with our Finance Director, accompanied by a colleague from the collection team

4. Let's start! 🚀