As a UX/UI Designer in the Customer & Digital Experience department, you coordinate stakeholders to design and improve digital interfaces by applying a user-centric approach to support the digital transformation strategy and the improvement of the customer experience.
As User Research:
You identify, integrate and explain the needs and behaviors of users in the various digital tools and channels using user research methods (observation, interviews, tests, etc.) with internal interlocutors (business specialists, IT) and end users (employees, members and future members).
You create or participate in the creation of typical user profiles and usage scenarios in order to be able to test the various functionalities of the digital tools.
As a UX design:
You create and maintain the behavior and components of digital interfaces taking into account the needs of users, the business and the company's visual identity for the sake of consistency and quality of the customer experience across the different channels.
You create or participate in the creation of functional mock-ups and user interface prototypes for digital tools and services and you participate in the testing and validation of new digital interfaces or new functionalities in order to improve their ergonomics and user experience.
You ensure compliance with current best practices and standards such as "Privacy by Design" (GDPR) and "Digital Accessibility" (WCAG) in user interfaces.
As a UI design:
You ensure the consistency of the visual aspect and the rendering of the interfaces through the application of the Design System and the graphic charter of the company.
You design each page and each graphic element of the interface, ensuring that the visuals are consistent with the "Customer Journey" and functional mock-ups, and you also design a graphic design that is in line with the user experience and allows the user to find what they are looking for and to concretize their action.
You advise and respond to the design needs of internal clients and ensure consistency across all types of support.
You have a higher education diploma (bachelor's or master's degree).
You have relevant experience in a similar role.
You are familiar with interface design tools (Figma, Sketch, Axure, etc.).
You are proficient in Digital Accessibility Best Practices (WCAG).
You are fluent in French and have a good level of English and/or Dutch.
You are customer-oriented, have a great ability to analyze and question.
You are curious and a problem solver.
You enjoy working alone as well as in a team.
A full-time contract of indefinite duration with flexible hours and the possibility of telecommuting up to 3 days a week.
An exciting role with real prospects for the future in a fast-growing company.
In-depth training in the health insurance sector when you arrive and regular training throughout your career.
An attractive salary with numerous fringe benefits that can be adjusted to suit your needs.
Up to 46 days of leave per year.
Location : Brussels.
Conduct of interviews
Personality Questionnaire and Reasoning Tests
1 interview with the recruiter and the business