Customer Engagement & Success Employee

Permanent

Antwerp

Job description

As a Customer Engagement & Success Employee , you will be part of the Customer Success Team and you will be the bridge between our users, partners and internal teams. You combine warm customer follow-up with proactive outreach and relationship management. You are the person who sets people in motion and guides them.

At Helpper, we are building a network in which people with a request for help can find the support they need in a simple, affordable and personal way. We put them in touch with committed helpers in the area who help them with daily tasks.

This is how we make a difference every day. And we need you for that!

👉 Your tasks

🎧 Customer Success – the voice and heart of Helpper

Answering incoming calls, emails and tickets.
You always communicate in a clear and empathetic way, even with less digital users.
Guiding customers in the use of our platform and ensuring a strong onboarding.

📞 Outreach & Activation – you get people moving

Responsible for the matching calls, where you make the connection between the people seeking help and those who help.
You also try to reactivate doubting customers or dropouts. Through your enthusiasm and persuasiveness, you make the difference.
You think me about improvements based on the needs of the target group.

Profile

The Customer Engagement & Success Employee we are looking for is a warm communicator with commercial flair, but also has the following strengths:

Not afraid to answer the phone or make outgoing calls.
Initial experience in customer success or sales. Familiarity with the healthcare sector is a plus, but not a requirement.
You communicate clearly in Dutch (knowledge of French is a plus).
You think in terms of solutions and keep a cool head when dealing with questions or complaints.
You are enthusiastic and positive. 🤗
After all, you are not afraid to critically identify issues and work with the team to find opportunities for optimization.

Why apply?

A full-time position (38 hours/week) or an 80% position.
An attractive salary based on your experience.
Numerous fringe benefits such as meal vouchers, eco vouchers, a work-from-home allowance, a cell phone subscription, and hospitalization insurance.
A pleasant, free team lunch at the office every Monday. ☕
Good coffee, water, and soft drinks are always available for you.
In addition to your 20 statutory vacation days, you get 10 extra Helpper vacation days.
The option to work from home, but of course we also enjoy working together with the team at the office.
A team that is committed every day to creating a product that really matters.
A corporate culture where you can contribute your ideas and help build the company.
You will have real opportunities for growth, both personally and professionally, with access to ongoing learning and development opportunities.

Conduct of interviews

After receiving your application, we will call you to get to know you better. If we both feel positive about the application, we will schedule a second interview on site.

Diversity, inclusion and equal opportunities are important to us. Applicants are therefore selected on the basis of their qualities and skills, without distinction as to age, religion, origin, disability, sex or gender.

If you have a disability, learning difficulty or illness and would like to benefit from reasonable accommodation as part of the selection procedure, please mention this on your application. Just say so in your application. The conditions will be adapted as best we can so that you can apply in the best possible circumstances.