CIP or Internship - Customer Service

Internship

Brussels

Job description

A word about us:

Did you know that in Belgium, we throw away 7 tons of food that is still edible per minute? 🤔 While access to food is often far too expensive or impossible for a large part of the population, Faced with this observation, we have decided to roll up our sleeves by proposing a new management of unsold food in order to fight against food waste and facilitate access to a varied diet for all.

For that, we need you! 💪 The Customer Service Intern at Happy Hours Market will be responsible for assisting the Customer Service team in the day-to-day management of customer requests and contributing to the continuous improvement of the quality of service.

✨ Main responsibilities:

After-sales service: respond to customer messages and requests via the app's chat
Community Management: animating our communities on Instagram and Facebook (creating engagement, responding to comments, etc.)
Manage voucher requests and refunds according to established procedures
Coordinate with operational teams to resolve order-related issues
Participate in the verification of feedback shifts and the improvement of Customer Service processes
Assist in the preparation of weekly reports on customer issues

🎯 Specific projects:

In addition to the day-to-day tasks, the intern may be involved in the following projects:

Contribute to the optimization of Customer Service for the company's scale-up
Participate in the creation and updating of the FAQ for customers
Analyze customer survey data to identify areas for service improvement
Assist in the organization and analysis of customer experience tests at pick-up points
Assist in the creation of content for our Tiktok and Instagram accounts

If you are passionate about customer contact, this opportunity is for you! 🤩

Profile

🤸 ♀️ About you

Student in the final year of a bachelor's or master's degree in management, communication, or related field
Excellent written and oral communication skills in French (English is a plus)
Strong customer focus and ability to handle sensitive situations with diplomacy

🤓 Your skills

Good analytical skills and ability to work with data
Proficiency in office automation tools and ability to quickly learn new software (Intercom, Notion, etc.)
Organizational skills, proactivity and ability to work in a team
Interest in the anti-food waste sector and the circular economy

Why apply?

By joining Happy Hours Market, you will have the opportunity to have a direct impact on reducing food waste while developing your career in a stimulating and innovative environment.

Duration: 6 months
Paid CIP
Place: Office Requirement

If you're ready to take on this exciting challenge and contribute to a cause that is close to your heart, don't hesitate to apply now!

Join us in our mission for a more sustainable and fulfilling future for all! 🌱

Conduct of interviews

Step 1: Sending the CV and LM
Step 2: Meeting with our Customer Service Manager
Step 3: Meeting with our HR Manager and the founders of Happy Hours Market
Step 4: Welcome to the team! 🎉

Diversity, inclusion and equal opportunities are important to us. Applicants are therefore selected on the basis of their qualities and skills, without distinction as to age, religion, origin, disability, sex or gender.

If you have a disability, learning difficulty or illness and would like to benefit from reasonable accommodation as part of the selection procedure, please mention this on your application. Just say so in your application. The conditions will be adapted as best we can so that you can apply in the best possible circumstances.