Paid Internship - Field Marketing, Partnerships & Customer Satisfaction

🎯 Objective:

👉 Spread the word about Happy Hours Market around our pick-up points

👉 Retain our customers at the pick-up point and improve customer satisfaction

You will be at the heart of the action: in the field, with our partners and in direct contact with our customers.

🛠️ Your missions:

1️⃣ Acquire new customers in the field

• Organize actions around our pick-up points

• Imagine local activities to discover Happy Hours Market

• Presenting our concept and convincing new customers

• Testing different messages, offers, and activation formats

• Track results: contacts, registrations and first orders

2️⃣ Retain our customers at the pick-up point

• Meet our customers

• Create animations to strengthen their attachment to our brand

• Present our products, our new products and our anti-waste impact

• Collect testimonials and customer reviews

• Identify their expectations, irritants and suggestions

3️⃣ Develop local partnerships

• Identify and contact companies near our pick-up points

• Proposing partnerships to introduce us to their employees

• Build simple actions: dedicated offers, internal communications and on-site activations

• Develop collaborations with local businesses

• Create cross-visibility operations and win-win partnerships

• Follow up with partners and measure results

4️⃣ Coordinate our field teams

• Manage a pool of students in charge of field actions

• Plan actions and organize schedules

• Coordinate the team and prepare the necessary messages and materials

• Monitor the quality of the actions and debrief after each operation

• Centralize results and identify best practices

5️⃣ Improve customer satisfaction

• Implement simple processes for collecting reviews

• Deploy satisfaction surveys and track metrics like NPS or CSAT

• Centralize and analyze customer feedback

• Identify recurring problems and their causes

• Turning feedback into actionable recommendations

• Collaborate with internal teams to improve our processes

• Verify the impact of the improvements implemented

• You are proactive, resourceful and field-oriented

• You are extroverted, empathetic and comfortable with all types of interlocutors

• You appreciate direct contact with customers

• You know how to convince, create a bond and develop a long-term relationship

• You are organized and able to coordinate several people

• You move easily from thought to action

• You know how to analyze results and propose improvements

• You are autonomous, rigorous and solution-oriented

• You want to make a concrete impact in the fight against food waste

• You have a good knowledge of Dutch (without necessarily being bilingual)

A first experience in marketing, sales, events, partnerships or customer relations is a plus.

1. Video call with our HR manager to get to know each other

2. Interview with the communications manager

3. Meeting with the entire communication team

4. Welcome to Happy Hours Market!