Co-worker Customer Contact
Triodos
- Brussels
- Telework partially allowed
- Fixed-time
- < 2 year(s)
- 37 h/week
- 4h ago
Co-worker Customer Contact
Job description
Do you want to make a difference and contribute to the creation of a better world? Do you want to develop your skills and knowledge, while translating your ideals into practice? Join us, we are at the forefront of ethical banking and global impact investing and we need people like you to make a difference.
We believe that money can help make the world a better place. Our organization was founded on this belief. Our mission is to create a society that preserves and promotes the quality of life of all its members by placing human dignity at the centre of its concerns.
Within the Customer Services team, we are currently looking for a Co-worker Customer Contact for a fixed-term contract until the end of December 2026.
How will you make a difference:
The team provides customer service for our customers. Contacts are made by phone, chat and e-mail. The team is based in Brussels, teleworking is possible (after an integration period). As a Customer Contact Co-worker, you are part of a team of 10 colleagues who manage all incoming and outgoing customer contacts as part of the business relationship management. The Teamlead distributes the various operational tasks on a daily basis and ensures maximum versatility and variety in the work of each Customer Contact Co-worker.
Your administrative and commercial missions as well as your responsibilities are as follows:
As a first point of contact, you offer a quality service to our individual and professional customers regarding their banking products, mainly payment, savings and investment products.
You explain to customers and/or prospects Triodos Bank's unique position and approach.
You answer all incoming questions from our customers via the various contact channels.
In doing so, you listen to the needs of our customers and ensure that they receive the services and products they want at the right time.
You provide administrative support in the files of our individual and professional clients. For example, it is a question of obtaining certain documents for the opening of an account or any modification related to an account number.
Profile
You have a bachelor's, master's or equivalent experience. Ideally, you have a first experience in customer service and/or the financial sector.
You are customer-oriented, have excellent communication skills and enjoy working in a team.
You are able to detect business opportunities and explain basic information about all products to customers. For more complex cases, you refer to a colleague who is more specialized in the field.
You have a very good command of French, both orally and in writing. You are also fluent in Dutch and are ready to improve your Dutch. Some knowledge of English is also an asset.
You are willing to work a mixed schedule of 37 hours/week with fixed and variable hours between 8 a.m. and 6 p.m., as needed. The Daily Banking team provides a daily telephone hotline between 9 a.m. and 1 p.m.
You are proactive, innovative and have a collaborative attitude.
You are fully committed to Triodos Bank's business area: the transition to a sustainable economy.
Who will you collaborate with?
You report directly to the Customer Contact Team Leader and work closely with the other co-worker Customer Contact colleagues. The Customer Contact team currently consists of 10 people.
Why apply?
A motivating corporate culture
What matters most about our company is that you are part of a community that helps make the world a better place. We are constantly improving our professional culture to create conditions conducive to the development of each co-worker, so that you can:
Finding meaning in your work
Create positive energy and impact with your colleagues
Building mutual trust and respect in working relationships
Grow professionally and personally
A pleasant working environment
Our sustainable building the " Quatuor " in Brussels is located a 10-minute walk from the Gare du Nord. Combined with the ability to work from home, it's an inspiring place to easily connect with colleagues. The building has been awarded the " outstanding " label, the highest possible ranking on the BREEAM certification scale that ranks buildings on their energy efficiency, sustainability and societal contribution.
Attractive remuneration and working conditions:
A fixed-term contract until the end of December.
A salary in line with your position, our remuneration policy and your experience
An attractive package including meal vouchers, eco-vouchers, group and hospitalisation insurance, 100% reimbursement of transport costs, etc.
The possibility of teleworking two to four days a week
32 days off and a 37-hour week.
Numerous learning and training opportunities
Conduct of interviews
Are you interested in this internship?
If you feel like you want to make a difference, don't hesitate to join the Triodos community by applying for this position!
Everyone is welcome to join us. Our culture is based on values that aim to benefit both society and each of its members. We are committed to equity and diversity and value everyone's perspective. We strive to create an environment in which all employees and our wider community can feel safe and included.
If you are interested in the position but still have questions, do not hesitate to contact us by clicking on the "contact" button on our career page.
We also don't want to miss out on candidates who think they don't fit the job description exactly, so if this position sounds interesting to you and you think you can add value to it, don't hesitate to send us your CV and cover letter!