ICT Support Expert (4/5th or TP)

The ICT Support Expert is responsible for the management of Pro Velo's fleet, content and IT network. He/she provides the office and IT support essential to the achievement of the non-profit organisation's mission. 💻✨

👉 The tasks performed by the ICT Support Expert are as follows:

• Computer maintenance of a hundred workstations, including updating, inventorying, troubleshooting and end-of-life management of equipment (4 hours/week).

• General IT support to the Pro Velo team (15 hours/week). 👌

• Maintenance in operational condition of a computer network consisting of (4 hours/week):

  • 9 local area networks (LANs)

  • connected to each other by an inter-site VPN infrastructure

  • on-premises authentication (Active Directory – Windows Server), application (Windows Server), and file (Synology) servers

  • application servers (Linux) hosted on external dedicated servers (Proxmox)

• Management of the purchase of computer equipment, the deployment of new computers and their adaptation to the needs of new colleagues (1 hour/week).

• License management (10 hours/year).

• Advice in terms of IT and office automation policy (2 hours/month).

• Assistance in the follow-up of projects with an IT component (1 day/month).

• Contact person for the various IT service providers (1 hour/week).

• Technology watch (2 hours/week).

• Management and support of the telephone infrastructure (VoIP) (2 hours/week).

• Development of documentation and procedures (3 hours/week). 📝

• Training of Pro Velo workers in the computer tools used (3 days/month).

• AllIT maintenance tasks necessary for the smooth running of the non-profit organisation.

The working hours are given as an indication.

💻 IT skills:

• Windows administration, including Windows Server (Active Directory, GPO)

• Linux server administration (Ubuntu, LAMP, Nextcloud)

• Wi-Fi Access Point Management (Unifi)

• Backup management: Borg backup, Synology Hyper Backup

• Knowledge of Synology's Proxmox and Virtual Machine Manager virtualization platforms

• Basics of using Docker

• ERP knowledge (Odoo)

• Network skills: basic knowledge of network management (routing, firewalling, switching – Mikrotik)

• Simple scripting (bash, powershell).

✨ Other skills:

• Ability to independently appropriate a technology and search for information in technical documentation.

• Ability to popularize technical information.

• Availability, easy contact and team spirit. 🤝

• Analytical skills and ability to structure information.

• Autonomy, organization and sense of priorities. 📆

• Sufficient knowledge of Dutch to provide support to the 5 Dutch-speaking colleagues of the non-profit organisation.

• Ready to move to the 6 different Pro Velo locations.

• Flexibility in terms of schedules : be ready to do some evening services (updates) and help colleagues who call for (rare) emergencies outside of working hours.

• Concerned by active mobility and environmental issues. 🌱

• Nice to have : affinities with free software.

🤩 Interested?
Send your cover letter and CV in a single pdf file named " Last Name First Name ICT Expert" by June 30 at the latest.

The interviews will take place  on 9 and 10 July in Brussels for an ideal engagement in mid-August.