Customer Service Manager

Permanent

Molenbeek-Saint-Jean

Job description

A word about us:

Happy Hours Market is the application that allows all Brussels residents to save money on their shopping, while fighting against food waste. 🌱

How does it work? Every day, we collect unsold goods from mass distribution players (supermarkets, wholesalers, brands) to make them available at reduced prices on our application.
And for that, we need you! 💪

👉 The Customer Service Manager at Happy Hours Market will be responsible for:

After-sales service:
- Respond to customer messages and requests via the app chat. 💻
- Process voucher requests and refunds according to established procedures.
Listening to customers:
- Coordinate and optimize the processes of collecting and processing customer feedback, in order to best adapt our service to the needs of our customers.
  We collect a lot of feedback from the application, collection points, emails, etc... And the objective is to ensure that the information is properly channeled to the team member(s) in charge of following up.
- Analyze all this data to identify areas for improvement in service. 📊
- Assist in the organization and analysis of tests related to the "customer experience" at pick-up points.

If you are passionate about human contact, this opportunity is for you! 🤩

Profile

😊 About you

You have a natural ability to communicate and interact with diverse communities.
You have a strong interest in communication and digital marketing.
You are proactive and dynamic.

🤓 Your skills

You have excellent verbal communication skills and are comfortable in English or Dutch (no need to be bilingual).
You have a real sense of customer and service.
You are good problem solvers.
Similar prior experience is important, and project management experience is a real plus.

💻 Software

Intercom
Cycle
Notion
Suite Google

Why apply?

Here are the legal (CP201) and non-legal benefits to remuneration:

5 days of extra-legal leave
Meal vouchers
DKV hospitalisation
Smartphone + subscription
Eco vouchers (250 EUR / year)
Double nest egg (92% of the gross)
End-of-year bonus (100% of the gross)

Conduct of interviews

Step 1: Sending the CV and LM
Step 2: Applications are analysed from Tuesday 18 March. You will then meet our HR Manager Zoé in a video 📞 interview
Step 3: An interview with Rémi Taranta, Head of Global Communications at Happy Hours Market.
Step 4: An interview with the Directors Ludovic and Aurélien
Step 5: Welcome to the team! 🎉

Diversity, inclusion and equal opportunities are important to us. Applicants are therefore selected on the basis of their qualities and skills, without distinction as to age, religion, origin, disability, sex or gender.

If you have a disability, learning difficulty or illness and would like to benefit from reasonable accommodation as part of the selection procedure, please mention this on your application. Just say so in your application. The conditions will be adapted as best we can so that you can apply in the best possible circumstances.