Image présentant l'entreprise eFarmz pour le job Delivery & Customer Service Coordinator

Delivery & Customer Service Coordinator

  • Brussels
  • Telework partially allowed
  • Full-time
  • 1 to 5 years

Job description

As a duo, you divide your working week between customer service and delivery management: you ensure the smooth delivery of thousands of weekly orders by managing the optimization of routes, the follow-up of delivery teams and customer satisfaction.

Your tasks:

  • Dispatch management: you manage relationships with our delivery drivers and delivery partners. You create and optimize delivery routes while respecting customer requests and internal constraints. You process invoices from our partners (drop-off points and delivery people).

  • Delivery management: you track deliveries; you understand and solve delivery problems in the best possible way. You manage and adapt the availability of delivery zones and slots on the website.

  • Customer service management: you answer calls, emails, chat and social networks and solve customer problems. You will set up and update our communication tools with our customers (standard Q/A, chatbox, etc.). You keep track of customer payments and payment disputes.

  • Quality monitoring: you escalate recurring issues to your various colleagues and to developers in order to improve the customer experience in a structural way. You contribute to the continuous improvement of our processes.

  • Administrative management: you prepare the various order preparation documents following the optimization. You follow and update operational procedures. You do the reporting related to these activities.


  • You have a degree in logistics or management.

  • You have a first professional experience in logistics/supply chain/customer service.

  • You have a perfect command of French (impeccable spelling) and speak and write Dutch fluently.

  • You have excellent communication skills and enjoy working in a team.

  • You are a hands-on person with strong organizational skills and a deep understanding of delivery issues.

  • No two days are the same at eFarmz, you are flexible and you know how to adapt to the realities of the moment, whether in terms of schedule or workload.

  • You are an energetic and positive person! You are able to resist some of the more stressful days in a good mood.

  • And of course an affinity for sustainable food, local and organic products.

Why apply?

  • A young and dynamic work environment!

  • Meal vouchers

  • An impactful job that contributes to a sustainable vision of Belgians' food

  • A salary adapted to your profile

  • Type of contract: fixed-term contract/permanent contract to be discussed

  • Contract: full-time 38h/week

  • Place of work: Boulevard Industriel 135, 1070 Anderlecht

Conduct of interviews

  • Send your CV and cover letter to

  • A first phone call with our Head of Supply Chain to judge your motivation and fit with eFarmz

  • An interview with the team in place with simulations

  • An interview with the COO of eFarmz

  • Reference-taking

About the company

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