Delivery & Customer Service Coordinator

As a duo, you divide your working week between customer service and delivery management: you ensure the smooth delivery of thousands of weekly orders by managing the optimization of routes, the follow-up of delivery teams and customer satisfaction.

Your tasks:

• Dispatch management: you manage relationships with our delivery drivers and delivery partners. You create and optimize delivery routes while respecting customer requests and internal constraints. You process invoices from our partners (drop-off points and delivery people).

• Delivery management: you track deliveries; you understand and solve delivery problems in the best possible way. You manage and adapt the availability of delivery zones and slots on the website.

• Customer service management: you answer calls, emails, chat and social networks and solve customer problems. You will set up and update our communication tools with our customers (standard Q/A, chatbox, etc.). You keep track of customer payments and payment disputes.

• Quality monitoring: you escalate recurring issues to your various colleagues and to developers in order to improve the customer experience in a structural way. You contribute to the continuous improvement of our processes.

• Administrative management: you prepare the various order preparation documents following the optimization. You follow and update operational procedures. You do the reporting related to these activities.

• You have a degree in logistics or management.

• You have a first professional experience in logistics/supply chain/customer service.

• You have a perfect command of French (impeccable spelling) and speak and write Dutch fluently.

• You have excellent communication skills and enjoy working in a team.

• You are a hands-on person with strong organizational skills and a deep understanding of delivery issues.

• No two days are the same at eFarmz, you are flexible and you know how to adapt to the realities of the moment, whether in terms of schedule or workload.

• You are an energetic and positive person! You are able to resist some of the more stressful days in a good mood.

• And of course an affinity for sustainable food, local and organic products.

• Send your CV and cover letter to

• A first phone call with our Head of Supply Chain to judge your motivation and fit with eFarmz

• An interview with the team in place with simulations

• An interview with the COO of eFarmz

• Reference-taking