Paid CIP Internship - Customer Happiness Intern

Internship

Anderlecht

Job description

eFarmz is... a company born in 2013 with the desire to revolutionise food in Belgium, by offering an alternative to mass distribution. Thanks to our e-commerce site, we deliver a wide range of fresh, organic and/or local products as well as meal boxes from local producers. 📦🍅🥕 With a growing community, we make sure to offer quality service!

🤝 Job description

Within the Customer Service and Delivery team, you will contribute to improving customer satisfaction:

Customer service management: you respond to customer requests and messages with responsiveness and kindness (e-mail, telephone) to support them and guarantee their satisfaction
Quality monitoring: you will escalate recurring problems to your various colleagues and to the developers in order to improve the customer experience in a structural way. You will contribute to the continuous improvement of our processes and ensure high customer satisfaction through the achievement of collective performance objectives.
Administrative management: you prepare the various order preparation documents following the optimization as well as the documents intended for the delivery people.
Redelivery management: you prepare and organize redeliveries in the event of a delivery failure in order to best satisfy customers

Profile

⭐Desired profile

Bachelor's / Master's degree 🎓
Organizational skills, rigor and attention to detail.
Analytical skills
Proficiency in office tools (Excel, Word, PowerPoint). 💻
Good written and oral communication with a collaborative spirit.
Perfect command of French (impeccable spelling) and good understanding of English and Dutch
Autonomy, agility and responsiveness: adapting to a dynamic environment
And of course, an affinity for sustainable food and local and organic 🌱 products

Why apply?

🎁 Benefits

A CIP paid internship (remuneration in force at Actiris)
Advantages on eFarmz products and meal boxes
A pleasant and stimulating working atmosphere in a great team
Be part of a project with an impact on the environment and health

Conduct of interviews

⚙️ Recruitment process

Send your CV and cover letter
If your profile matches, we will contact you for an initial exchange.
An interview with the supervisor will be arranged to better assess your skills and motivation
Here we go! 🚀

Diversity, inclusion and equal opportunities are important to us. Applicants are therefore selected on the basis of their qualities and skills, without distinction as to age, religion, origin, disability, sex or gender.

If you have a disability, learning difficulty or illness and would like to benefit from reasonable accommodation as part of the selection procedure, please mention this on your application. Just say so in your application. The conditions will be adapted as best we can so that you can apply in the best possible circumstances.