Customer Service Executive

Manufast

Berchem-Sainte-Agathe
Telework partially allowed
Permanent
1 to 3 years
Between 25 and 50 k/year
40 h/week
1 day ago

Customer Service Executive

Permanent

Berchem-Sainte-Agathe

Job description

You will join our Customer Service team to give a real boost to our business development and make our solutions shine!

Your challenge? Be the architect of our growth: define strategic directions, build strong partnerships, and enhance the daily life of a unique company that combines operational excellence and a social mission. You will be the engine of our expansion while remaining the key bridge to our production teams.

What you will actually do:

Business Strategy: Analyze the market, develop the commercial development strategy, and identify high-potential expansion opportunities.
Portfolio Development: Actively prospect new partners, negotiate, and grow the revenue and profitability of the portfolio.
Consulting & Tailored Solutions: Identify customer needs and design customized, high-value-added technical and commercial offers.
Internal Management & Coordination: Monitor commercial performance indicators, retain your clients over the long term, and work hand in hand with production and logistics to ensure commitments are met.

Profile

Education & Background : Graduate of higher education (Bachelor's degree), you have proven experience in business development or strategic account management.
Strategic Mindset & Negotiation : You have a taste for numbers, sales, and a natural ability to develop long-term commercial visions.
Language Skills : You are bilingual in French / Dutch (proficiency in English is a strong asset).
Mindset : Autonomous, proactive, results-oriented, and skilled in solving complex problems.

Why apply?

A high-impact role: A strategic function where your commercial successes directly shape the future and social mission of the company.
A stimulating framework: A dynamic, caring environment focused on the development of ambitious projects.
Grow with us: Supported integration and continuous training.
Attractive package: Salary matching your skills, coverage of travel expenses, and hospitalization insurance.

Conduct of interviews

Virtual interview (15-20 mins): Informal contact to discuss your vision and expectations.
Strategic interview: In-depth discussion with our HR Manager and Managing Director around a business case study.
Welcome to the team!: Validation of your application and launch of your onboarding plan.

Diversity, inclusion and equal opportunities are important to us. Applicants are therefore selected on the basis of their qualities and skills, without distinction as to age, religion, origin, disability, sex or gender.

If you have a disability, learning difficulty or illness and would like to benefit from reasonable accommodation as part of the selection procedure, please mention this on your application. Just say so in your application. The conditions will be adapted as best we can so that you can apply in the best possible circumstances.