Co-worker Customer Contact

• Customer service: Ensuring a quality welcome for our individual and professional customers (banking products: accounts, savings, investments).

• Tip : Explain Triodos Bank's unique position and approach to customers and prospects.

• Responses to requests : Handle incoming questions through all channels (phone, email, chat).

• Listening and Guidance : Identifying customer needs and ensuring they receive the right services and products at the right time.

• Administrative support: Manage client files (e.g., documents for opening accounts, changes related to account numbers).

• You have a bachelor's, master's or equivalent experience.

• You have a first experience in a function involving customer contact, preferably in the financial sector.

• You are customer-oriented, have excellent communication skills and are a team player.

• You are able to detect business opportunities and explain basic products. For complex cases, you will be referred to a specialist colleague.

• You have a perfect command of Dutch (oral/written) and have a good level of French. English is an asset.

• You are available for a mixed schedule of 37 hours/week (fixed and variable slots between 8 a.m. and 6 p.m.), with a daily telephone hotline from 9 a.m. to 1 p.m.

• You demonstrate proactivity, innovation and a sense of collaboration.

• You fully adhere to Triodos Bank's values (transition to a sustainable economy).

If you share our vision and want to join a community that makes a difference, send us your application.

At Triodos, everyone is welcome.
Our culture is based on values that are socially and individual-centric. We are committed to equality and diversity, and value every perspective. Our goal: to create an environment where all employees and our community feel safe and involved.