Centre Coordinator - Mundo Matongé

Your workstation is located at the reception of the Mundo Matongé center, so you are the first face of our company.

You are a member of the 'Support and Community' department and under the supervision of the division manager. You carry out your missions in tandem with another coordinator who is also part-time.

• You are the main point of contact for our members and visitors. You handle e-mails, mail and phone calls in a professional and structured way.

• You supervise the use of the meeting rooms. You process bookings, respond to customer inquiries and provide assistance in the use of the equipment provided.  

• You are responsible for the order and cleanliness of the center. You carry out daily checks of all common areas. You coordinate the work of the cleaning team and manage stocks and orders.

• You master the various management software. You carry out the administrative work in a meticulous and systematic way: Updating databases, access management, invoicing, etc.

• You report technical problems to the department concerned and follow up on interventions. You ensure customer satisfaction after the intervention.

• You develop a relationship of trust with the tenant members of your center by promoting an environment conducive to exchanges.

• You organize meetings and events for the community.

• You define and monitor your budget in collaboration with the manager of the division.

• You are versatile and resourceful. You know how to keep your cool in a crisis situation. You like to manage the unexpected while putting in place procedures to improve the processes in place.

• You carry Mundo's sustainability values into your daily work.

At least 3 years of recent and successful experience in a position with similar responsibilities (Hospitality, conference center, customer service, ...)

 Skills and personal qualities:

• Excellent written and oral English skills. A very good command of French and Dutch is mandatory.

• A curiosity to discover new management software.

• A natural ease in customer contact and an ability to create new relationships.

• Excellent organizational skills.

• An ability to work in a team

• A keen eye and a sensitivity to order and cleanliness.

• An ability to manage time and priorities.

• An ability to work independently and know how to take initiative.

• An interest in sustainable development and the voluntary sector is a plus

• Applications are open until August 6 (We reserve the right to close the recruitment process if we find the person matching the profile we are looking for before this date) 

• A first contact interview will take place in our offices with 2 people from the team

• For the selected candidates, we will organize a second interview including a practical case