Customer Care Agent

As a Customer Care Agent in the Service Center, you will handle questions and/or problems from existing or potential customers by telephone and e-mail and promote the health insurance company's offer.

Everyday life: https://www.youtube.com/watch?v=_HarfQsasmM

• You are the point of contact for customers (existing or potential).

• You answer incoming calls in compliance with the quality and productivity criteria of the "Service Center" in order to support and/or reassure them.

• You analyze customer requests based on their file and needs.

• You are proactive during contacts and you are attentive to offer a personalized service by responding to customer requests.

• You guide the customer through the various internal and external digital channels (chatlive, MypPartenamut, website,...) and help them become autonomous.

• You will promote the mutual fund's offer in collaboration with the sales departments.

• You make sure to complete and update the customer's data. If necessary, you transfer the file for in-depth management to the dedicated services.

• Contacts are mainly made by phone (85% of the time) and an evolution towards the "email" and "chatlive" channels is possible as soon as the necessary skills are mastered.

• You hold at least a CESS and have valuable experience in a similar function (Service Center, Call Center, Customer Care, Customer Service, Customer Advisor, etc.).

• You communicate fluently orally and in writing in impeccable French.

• You have a good knowledge of Dutch and/or English.

• You are proactive, dynamic and customer-oriented. 

• Learning a complex subject doesn't scare you and you're motivated by that perspective.

• You enjoy working in a team in a quality work environment.

• You enjoy satisfying the client's needs, achieving the goals set for you and are resistant to stress.

• You have an affinity for digital.

• Telephone screening

• Personality Questionnaire and Reasoning Tests

• 1 interview with the recruiter and the business

• Offer

• Let's start!