LISTEN: Listening is already helping - Podcasthon episode with Télé-Acceuil

For this special Podcasthon episode, I welcome Yun Mabille, clinical psychologist and trainer at Télé-Accueil Bruxelles.

In this episode, we explore listening as a profoundly human act:

• The power of anonymity in speech

• What it means to listen without judging or advising

• emotions, silences, and presence

• What you also get when you listen

• The limits of artificial intelligence compared to humans

• and the realities of volunteer engagement

"Listening is everyone's business."

An essential episode for those who want to understand, support... or to commit.

https://tele-accueil.be/

In this episode

• 00:00 Intro

• 02:19 Yun, trainer at Télé-Acceuil

• 02:41 Support and support for listeners

• 04:13 Citizen listening, professional listening

• 05:18 Anonymity opens the floor

• 06:02 Listening to Tele-Accueil vs. psychologist

• 06:54 5 roles

• 09:01 4 strokes

• 09:51 3 Values

• 10:32 Space without advice or judgement

• 12:00 Place of emotions for the listener

• 14:37 2 events

• 16:29 1 mantra

• 16:50 Who is 107 for?

• 18:05 Themes and grounds for appeal

• 19:44 Effect and end of the call

• 22:20 Listening training and fundamentals

• 25:45 Non-interruption and listener's posture

• 27:52 Power of Listening: Anonymity and Privacy

• 29:13 Who are the listeners?

• 30:45 What listening brings to volunteers

• 32:28 The chat: specificities

• 33:40 Reorientation if necessary

• 36:31 Artificial Intelligence vs. Human Listening

• 38:43 Call for volunteers

• 40:47 5 resources

• 42:41 4 Practices

• 43:24 Taking the risk of listening

• 44:11 3 people

• 45:20 2 Tips

• 45:43 1 message