Customer Service Officer

As part of a team of 7 people dedicated to customer service, play a central role in the experience of our members and operating partners.

Your main missions:

• Ensure optimal customer service as a point of contact for our members, partners, customers and suppliers, answering their questions by phone and e-mail.

• Support our members in their annual packaging declaration via our electronic system, ensuring the correct and timely submission of their tax return.

• Guide our members to legislative developments and their implications.

• Work closely with your colleagues to achieve our shared goals.

• You have a higher education degree or at least 3 years of relevant experience in a customer service position.

• You are fluent in bilingualism (French/Dutch) and you also have a sufficient command of English for both oral and written communication.

• You have a good command of IT tools (Word, Excel, Outlook) and have an affinity with the use of a CRM.

• You communicate fluently and clearly, both verbally and in writing.

• You are able to work both individually and in a team and with precision in stressful situations.

• You work together with your conversation partner to always find a good solution to problems, you work closely with your contacts and keep them informed.

• You are customer-oriented, administratively strong, meticulous and know how to set priorities.

• After internal training, you will be familiar with the internal procedures for annual declarations and you will have a good understanding of the structure and internal organisation of Fost Plus.

1. CV screening

2. Telephone introduction to someone from the Fost Plus HR team

3. 1st on-site interview with the hiring manager of the position and HR

4. 2nd on-site interview : "click" interview with potential future colleagues and introduction to the head of department (COO)

5. Let's start! 🚀