Job description

Optimy is looking for a talented IT Ops Specialist who would be interested in joining our venture. As a member of the IT Operations Team, you will be at the center of various departments and teams to ease the daily activities of the company.

If you have a passion to optimize processes in order to not have redundant tasks, improving our support tools and be more efficient, than you might be reading the job description of your future job!

Responsibilities:

Conduct bug analysis and coding of hot fixes. Follow-up until release to production.
Investigate platform stability or performance issue as soon as they arise.
Respect response within SLA for your line of support's tickets and manage priorities to resolution accordingly
Manage standard customer service requests
Communicate with internal stakeholders about potential or pending issues
Effectively manage and communicate during critical incidents or outages
Support internal stakeholders in regard to infrastructure and our platform
Participate in the creation or the update of Custom developments
Actively work on optimizing processes and repetitive tasks to improve productivity and allow a more junior profile or a less technical profile to handle more complex tasks. Make recommendations on how to improve IT Support tools.

Profile

Technical Expertise:
Experience in web/software development, database queries and scripting
Proficient in troubleshooting complex IT issues and supporting a wide range of hardware and software.
Good knowledge of PHP, Mysql, Docker, Kubernetes, Kibana, Cloudflare, AWS infrastructure, CD pipeline
In-depth understanding of the SaaS product, its functionalities, and its code base.

Incident Management: ability to take ownership of IT incidents and service requests, ensuring timely resolution and escalation when necessary to meet service level agreements (SLAs).
Security: knowledge of IT security principles, best practices, and implementation.
Documentation: proficient in maintaining accurate and up-to-date documentation of IT systems, configurations, and standard operating procedures.
Collaboration: work closely with other IT team members and departments to provide seamless IT services and resolve issues.
Continuous Improvement: identify opportunities for process improvement and suggest proactive solutions to enhance IT operations and user experience.

Why apply?

A permanent contract with an evolutive fixed salary
Monthly net fees
Meal vouchers
Annual eco-vouchers
Transportation costs reimbursement
Hospitalization insurance (DKV)
A Hybrid work model

Our Culture Value Proposition

We believe that supporting and promoting inclusion and diversity across our business and society will make the world a better place for all.
We're committed to creating an inclusive culture that helps employees know they are valued, respected and empowered to do the best work of their life.
We celebrate diversity because we believe in the variety of perspectives and ideas that reflects our multinational environment and drives the most innovative and sustainable growth.
We provide a personal development plan (PDP) and a learning path in an online learning platform for every employee in our organization.

Equal Employer

Optimy provides equal opportunities to all qualified candidates regardless of race, color, religion, age, gender, gender expression, sexual orientation and marital status.