Quality Manager

Happy Hours Market

Brussels
Unauthorized telecommuting
Permanent
< 2 year(s)
38 h/week
5h ago

Quality Manager

Permanent

Brussels

Job description

As part of his or her role as Quality Manager, the Worker's main mission is to work closely with all operational managers in order to optimise Happy Hours Market's logistics processes, from the reception of products to the loading of orders into the trucks. The objective of this function is to achieve a high level of quality and operational efficiency within Happy Hours Market, reduce credits and increase customer satisfaction, strengthening the reliability of processes at each stage of the supply chain.

Quality Management:

Process Documentation: Develop and maintain operational manuals for each key process.
Training and support: Support coordinators in the design, implementation and monitoring of training courses for operators in order to ensure the proper application of procedures and the development of teams' skills.
Implementation of tools and processes that promote the quality of work, operational performance and the reduction of the credit rate.
Supervise/control the quality of product encodings (quantity, price, description, photo, location) and follow up on corrections with operators, stock managers and Smartelia in collaboration with the Sales team.
Follow-up and analysis of feedback: Act as a facilitator for the follow-up of employee & customer reports/feedback to coordinators, PDR coordinators and stock managers. The idea is that managers gain autonomy but that the Field Coordinator can go further in the analysis of the monitoring dashboards, and support managers in the implementation of corrective and optimization measures.
He will also have to make the other teams (sales, mkt, com, IT) aware of the problems reported, and adapt the training accordingly.

Line Manager : Under the direct responsibility of the Warehouse Team Manager

Profile

1. Quality knowledge:

Know the quality standards
Setting up and monitoring quality procedures
Manage audits and controls

2. Analysis and problem solving:

Identify problems in processes
Finding solutions to improve quality

3. Organization and management:

Plan and monitor improvement projects
Organize work and priorities

4. Communication:

Explain quality rules to teams
Working with different departments

5. Computer tools:

Use Excel and quality management software.

Why apply?

The opportunity to make your contribution to the fight against food insecurity and the fight against food waste, combining your personal convictions with a professional project.
At Happy Hours Market, you have all the keys in hand for the solutions of tomorrow. 🌱
We work in a young and dynamic environment. We encourage proactivity and responsibility. You will be able to set up projects that are close to your heart.

Joining a fast-growing start-up today gives you the opportunity to quickly increase your skills and responsibilities to take on an important role in the scale-up of tomorrow. So don't wait and contact us! 🚀

Conduct of interviews

Phone call with the HR Manager
Meeting with the Warehouse Manager
Field test
Meet the founders and the HR Manager
Welcome to the HHM team! 🎉

Diversity, inclusion and equal opportunities are important to us. Applicants are therefore selected on the basis of their qualities and skills, without distinction as to age, religion, origin, disability, sex or gender.

If you have a disability, learning difficulty or illness and would like to benefit from reasonable accommodation as part of the selection procedure, please mention this on your application. Just say so in your application. The conditions will be adapted as best we can so that you can apply in the best possible circumstances.