Image présentant l'entreprise Triodos pour le job Team Leader Operational Expertise

Team Leader Operational Expertise (5 months )

  • Brussels
  • Telework partially allowed
  • Part-time
  • < 2 year(s)

Job description

Today, we are looking for an Operational Expertise Team Leader to join our Brussels team for a 5-month contract.

As the Operations Expertise team leader at TBBE (Triodos Bank Belgium), you are responsible for providing excellent client services related to account openings and changes, payments, investments, inheritances, foreclosures. You lead the delivery and quality improvement of operational activities within your team.

How will you make a difference

  • Lead a team responsible for the timely and compliant execution of all transactions with clients.

  • Ensure that the team is operationally effective, both in terms of capabilities and skills.

  • In collaboration with the TBBE Customer Service Manager, monitor KPIs, closely monitor whether these objectives are being met, and take action if necessary.

  • Provide management insights into the operational performance of teams.

  • Implement new projects within the team to make it more efficient.

Key Responsibilities

  • Team Building and Leadership: Create a collaborative and highly effective team environment with customer focus.

  • Liaise with other departments involved in customer service, such as sales teams and the Know Your Customer & Financial Crime department.

  • Support team members in the processing and evaluation of complex client requests.

  • Performance Management : Control, evaluate, and improve performance indicators within the team.

  • Continuous improvement program : Ownership and commitment to achieving the goals of the continuous continuous improvement program of operations, based on data-driven insights. Implement identified improvements in a timely and effective manner within the operational organization.

  • Risk and Compliance : Oversee compliance with legal, regulatory, and internal policies to ensure the company remains under control and compliant.

  • Ensure the execution of front-line risk tasks (e.g., key control tests).


Your unique potential and values are most important to us. We are looking for people who think globally, always aware of their impact on society, the environment and the economy.

To succeed in this position, you will:

  • You have an aptitude for people management and facilitation skills. Previous management experience is not required.

  • You have an affinity with operational teams and/or you are able to integrate quickly into the operational expertise environment.

  • You are able to motivate team members to achieve goals, encourage personal and professional development, conduct FLOW dialogues, and coach direct reports to reach their full potential.

  • You ideally have excellent communication skills in English, Dutch and French.

The team

The TBBE operational expertise team has 12 FTEs. As a team leader, you will report to the TBBE Customer Service Manager.

Why apply?

A motivating corporate culture

What matters most about our company is that you are part of a community that helps make the world a better place. We are constantly improving our work culture to create the right conditions for everyone to thrive, so that you can:

  • Find meaning in your work.

  • Create positive energy and effect with your colleagues.

  • Build mutual trust and respect in working relationships.

  • Grow professionally and personally.

A great working environment

  • Our sustainable building the "Quatuor" in Brussels is located a 10-minute walk from the Gare du Nord.

  • Combined with the ability to work from home, it's an inspiring place to easily connect with colleagues.

  • The building has been awarded the "outstanding" label, the highest possible ranking on the BREEAM certification scale that ranks buildings on their energy efficiency, sustainability and societal contribution.

Attractive remuneration and working conditions:

  • A salary in line with your position, our remuneration policy and your experience.

  • An attractive package including meal vouchers, eco vouchers, group and hospitalisation insurance, 100% reimbursement of transport costs, a company bike, etc.

  • The possibility of teleworking two to four days a week.

  • 32 days off and a 37-hour week.

  • Plenty of learning and training opportunities.

Conduct of interviews

If you want to make a difference, don't hesitate to join the Triodos community:

1/ Send us your CV;

2/ You will be contacted by our team to have 2 interviews;

3/ Welcome to the Triodos community!

If you are interested in the position but still have questions, do not hesitate to contact us by clicking on the "contact" button on our career page. We also don't want to miss out on candidates who think they don't fit the job description exactly, so if this position sounds interesting to you and you think you can add value to it, don't hesitate to send us your CV and cover letter!

About the company

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