Job description

We are looking for an after-sales service manager to strengthen our customer service team. Our strategy is to offer a human and local service in order to keep in close contact with our users. Our team is an expert in our products and is able to advise our customers on their specific projects. Your responsibilities will be as follows:

1/ Respond to incoming support requests

Respond to general inquiries and questions about Mekanika products.
Serve as the first line of support and respond to customers with problems with their machine or questions related to their use.
Encode requests, prioritize them, and begin problem solving.

2/ Find an effective solution to the problems encountered

Remotely troubleshoot to understand the nature of the problem and to determine if the problem is under warranty.
Implement an efficient and fast solution for the customer.
Optimize the costs of resolving the problem.

3/ Sustaining solutions over time

Maintain up-to-date encoding of support tickets, to enable non-quality reporting and cost analysis.
Update and complete our online troubleshooting guides.
Implement long-term solutions if a recurring problem arises, in collaboration with the production floor and with the product development team.

Profile

We are looking for a highly motivated individual who is ready to get involved in an exciting and growing company.

Our team is young – with a median age of 32 – and we have a very engaged yet flexible work culture. We are a team of curious and creative people with good communication skills.

We are looking for someone who has the following skills:

Technical knowledge or training to gain an in-depth understanding of how our machines work (both mechanical and electronic understanding).
A customer-oriented, sociable profile with a very good ability to solve problems.
2 to 4 years of experience in a similar industry.
Strong interest in machinery and manufacturing, and willingness to acquire technical knowledge related to our business.
Excellent command of French and English (oral and written), Dutch is a plus.

Why apply?

Full-time contract, based in Brussels (close to Anderlecht train station, easy access by bike, public transport or car).
Competitive salary and package.
25 days of annual leave.
A job that occasionally involves traveling and meeting people.
Ability to quickly make a difference within the company and grow with us.
Access (and encouragement) to learn and use Mekanika's machinery for personal projects.
Start as soon as possible.