Customer Service Officer

Permanent

Evere

Job description

Our Customer Service consists of 5 people and we are currently looking for an additional Customer Service Officer to strengthen this team. As a Customer Service Officer, you will play a key role in the experience of our partners and our internal teams.

👉 Your missions :

You provide administrative support to the Account Managers (internal colleagues) 💼
You ensure optimal service by answering questions from the partners (the intermunicipal companies, collectors and transporters) and you guide them step by step through their administrative obligations.
You are responsible for the registration of data linked to the contracts in our internal software as well as the data of the various parties involved (after internal training).
You are responsible for the preparation of the manual purchase orders for our partners.

Profile

🤩 Does this sound like a job that is made for you?

You have a higher education degree or at least 3 years of relevant experience in an administrative position. 🎓
You are bilingual (French/Dutch) and have a good knowledge of English.
You have a good command of IT tools (Word, Excel, Outlook) and have an affinity with the use of a CRM (knowledge of Salesforce is a plus).
You have excellent verbal and written communication skills. 📣
You work together with your conversation partner to always find a good solution to problems, you work closely with your contacts and keep them informed.
You are able to work both individually and in a team and with precision in stressful situations.
You are customer-oriented, meticulous and know how to set priorities.

Why apply?

A full-time position with an interim period of 6 months with an option for an indefinite period afterwards
An interesting, dynamic job at a Belgian company in full expansion with social relevance. 💚
Working from home is an integral part of the company culture, with the flexibility to work remotely or from the office in Evere, which is easily accessible by public transport.
An attractive salary package with a competitive salary and nice additional benefits (insurance, cafeteria plan, etc.).

Conduct of interviews

CV screening
Telephone introduction to someone from the HR team at Fost Plus
1st on-site interview with the hiring manager of the position and HR
2nd on-site interview : "click" interview with potential future colleagues and introduction to the head of department (COO)
Let's start ! 🚀

Diversity, inclusion and equal opportunities are important to us. Applicants are therefore selected on the basis of their qualities and skills, without distinction as to age, religion, origin, disability, sex or gender.

If you have a disability, learning difficulty or illness and would like to benefit from reasonable accommodation as part of the selection procedure, please mention this on your application. Just say so in your application. The conditions will be adapted as best we can so that you can apply in the best possible circumstances.