Image présentant l'entreprise Cliniques universitaires Saint-Luc pour le job Team leader central admission and emergency reception (M/F/X)

Team leader central admission and emergency reception (M/F/X)

  • Brussels
  • Telework partially allowed
  • Permanent
  • 3 to 10 years

Job description

Are you passionate about patient service and excellence? Organized, dynamic, and with a solid experience in team management? This position is for you! 🚑

As a Team Leader Central Intake and Emergency Reception, you will play a key role in the smooth and efficient management of the emergency admission and intake processes, while ensuring a quality patient experience and optimal performance of your team.

Your missions:

📣 Leadership & Coordination :

  • Mentor and support a multidisciplinary team.

  • Plan and adjust schedules to ensure continuity of service.

  • Evaluate the performance and develop the skills of your team.

✹ Quality of Patient Service :

  • Guarantee a warm welcome and accurate management of admissions.

  • Follow up on administrative files and optimize the billing of care.

  • Ensure reliable encodings and propose improvements to procedures.

đŸ€ Process Optimization :

  • Supervise patient flows for rapid care.

  • Manage data confidentiality and incidents rigorously.

  • Propose solutions to improve administrative processes.

📝 Communication & Reporting :

  • Maintain smooth communication with your team and partner departments.

  • Implement performance indicators to optimize flows.

đŸ©ș Resource Management :

  • Ensure the management of the equipment and the monitoring of its maintenance.

This key role will allow you to guarantee a quality patient experience while optimizing the performance of your team.

Specificity of the position:

The position is aimed at profiles in contact with external services and able to work independently with a constant high level of quality and in compliance with the deadlines relating to one or more processes in charge.

Variable hours , possibility of weekend services, evenings and nights. 

Teleworking possible 1 time/2 weeks after 6 months of seniority in the position. 

Profile

Qualifications and experience required 

  • You have a bachelor's degree or equivalent experience in team management.

  • You are proficient in office software (Excel, Word, PowerPoint, Visio), and knowledge of hospital software is an asset.

  • You have a good command of English and/or Dutch, and any other language is a plus.

  • You have knowledge of immigration law, social law and medical terminology.

Essential Skills

  • You have experience in managing a team in an environment with client/patient flows.

  • You are able to handle multiple tasks without stress and deal with difficult situations.

  • You are able to organize the reception and provide continuing education.

  • You are flexible in terms of schedules. 🕒

  • You are familiar with healthcare management mechanisms and hospital billing principles (knowledge of OAZIS is a plus).

  • You have skills in flow analysis in an ERP and know how to use Excel and Word effectively.

  • You take a pragmatic approach to solving problems on the ground and raising structural issues.

  • You develop relationships of trust and respect within your team.

  • You are autonomous, rigorous and able to manage your time and priorities.

Why apply?

We offer you:

  • An attractive salary package: resumption of your seniority valued in the function, additional salary higher than the minimum rate of the joint committee in the event of irregular performance, end-of-year bonus

  • A varied and exciting role in a state-of-the-art work environment

  • 28 days of annual leave

  • A friendly, multidisciplinary and meaningful atmosphere

  • Access to numerous training courses for the continuous development of your skills

  • Career opportunities in the context of internal mobility

  • An easily accessible site (public transport or free parking) with local shops and services (food, pharmacy, school, nursery, holiday plains)

  • Benefits from many retailers and suppliers, discounted sports

  • Numerous activities and initiatives to support and motivate our employees

  • A hospital committed to sustainable đŸŒ± development

Conduct of interviews

  • Send us your CV

  • After an initial telephone screening, an HR interview is scheduled

  • Following this, you will be invited to take psychotechnical tests

  • Operational maintenance is also planned

  • Let's start! 🚀

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