Marketing & Communication Operations Lead (AI-Driven)

We are looking for a hybrid marketing and communication operations manager who is not only a storyteller but also a "passionate about efficiency". Your goal is to manage the Foundation's visibility while leveraging AI to automate recurring tasks, leaving more time for high-value, strategic tasks.

Key Responsibilities

With the help of the team, you will be responsible for:

1. Branding, Content Creation, and Community Management

• Assist in the development and deployment of the communications strategy for the Pulse Foundation and its programs.

• Manage the editorial calendar (LinkedIn, Instagram) and publish corporate content focused on vision, impact, and community.

• Manage recruitment campaigns for our programs.

• Create engaging content (interviews, reports, ...) or collaborate with agencies to achieve this (short videos, podcasts, ...).

• Monitor and track performance through monthly KPIs and adjust strategy based on data-driven data.

• Participate in the structuring and optimization of our CRM databases (tags, audiences) for targeted communication.

• Create and send emails and newsletters, ensuring a high open rate and conversions.

• Maintain and supervise our websites (3) to ensure the accuracy of information.

2. AI, automation and workflow optimization

• Design and deploy AI agents (Claude Projects and automations via Zapier/Make) to manage recurring tasks: email filtering, first drafts of reports, subtitling on social networks, data cleaning...

• Identify "low-value" manual tasks within the communication department and implement technical solutions to eliminate them.

• Automation between CRM and Mailchimp.

NB: The Pulse Foundation welcomes applications for quality internships throughout the year. Together with the interns, you will act as a mentor, overseeing the onboarding process and managing them. Your ability to delegate recurring tasks to interns is essential to maintaining a high-level focus on strategic marketing goals.

• Experience: 2-5 years in Communication/Marketing with a proven track record of managing multiple projects simultaneously.

• AI native: you know how to prompt, build agents and integrate AI into your daily workflow to save hours of work.

• Languages: professional-level of English. Knowledge of French/Dutch is a very strong asset.

• Technical stack: mastery of Canva, Mailchimp, Meta Business, Google Ads, Frame.io, CRM tools and automation tools (Zapier/Make).

• Mindset: highly organized and able to work autonomously in a fast-paced environment.

An initial email contact to clarify if needed, then two meetings with two team members – potentially a business case to assess whether you are the right partner