Image présentant l'entreprise Helpper pour le job Customer Success Agent

Customer Success Agent

  • Antwerp
  • Telework partially allowed
  • Full-time
  • 2 to 3 years

Job description

Helpper is the platform that allows users with PVB/PAB, and care organisations that sometimes seek help with everyday tasks (such as transport, shopping, companionship,...), to get in touch with flexible and enthusiastic assistants in the neighbourhood.

Your missions as a Customer Success Agent:

  • To help our customers (whether they are caregivers or help seekers) to answer their questions and problems by phone, email and chat.

  • Actively contribute to the success and satisfaction of our customers by proactively providing support and solutions.

  • Follow-up on customer questions and ensure a fast and efficient turnaround time.

  • Collaborate with different teams within Helpper to achieve customer-focused improvements.

  • Collect customer feedback and use this information to continuously improve our services.

Profile

  • Excellent communication skills in Dutch (written and oral) and a solid knowledge of French.

  • Experience in customer support or a similar role is a plus.

  • Problem-solving skills and a proactive attitude.

  • Ability to work both independently and as part of a team.

  • Empathy and patience to help customers effectively.

Why apply?

  • A fun and dynamic work environment.

  • Opportunities for growth and opportunities for personal development.

  • The opportunity to be part of a team that really makes a difference.

  • Flexibility and the ability to work from home on a regular basis.

  • Transparency on competitive salaries and benefits.

  • A close-knit and supportive team that is always ready to help.

Our office is located in the bustling center of Antwerp, with delicious coffee and great colleagues! 🎉

Conduct of interviews

Are you motivated by a positive impact and want to work in a talented and enthusiastic team? Apply today !

About the company

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Spontaneous application

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